Terms of Service

1. Acceptance of Terms

By accessing and using the Circle Supported Homes website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Circle Supported Homes provides supported accommodation and care services for individuals requiring assistance with daily living activities. Our services include:

• Complex care and support
• Supported living arrangements
• Referral and assessment services
• Specialised care for various health conditions
• 24-hour support and supervision

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information
• Update your information promptly when changes occur
• Use our services for lawful purposes only
• Respect the rights and dignity of our staff and other service users
• Follow our house rules and policies
• Communicate any concerns or complaints through appropriate channels

4. Referral Process

4.1 Submission

When submitting a referral, you must provide accurate information about the individual requiring support. False or misleading information may result in refusal of services.

4.2 Assessment

All referrals are subject to assessment to determine if we can meet the individual's needs. We reserve the right to decline referrals if we cannot provide appropriate support.

4.3 Acceptance

Acceptance of a referral does not guarantee immediate placement. Placement timing depends on availability and suitability of accommodation.

5. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

6. Service Provision

6.1 Service Standards

We strive to provide high-quality services in accordance with relevant regulations and best practices. However, we cannot guarantee specific outcomes.

6.2 Changes to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

6.3 Service Availability

Services are subject to availability. We cannot guarantee immediate placement or specific room assignments.

7. Fees and Payments

7.1 Fee Structure

Our fee structure will be provided to you during the referral process. Fees are subject to change with notice.

7.2 Payment Terms

Payment terms will be agreed upon prior to service commencement. Failure to make timely payments may result in service suspension.

8. Termination

8.1 By Us

We may terminate services if:

• Terms of service are violated
• Services are no longer appropriate for the individual's needs
• Fees are not paid as agreed
• Safety concerns arise

8.2 By You

You may terminate services by providing appropriate notice as outlined in your service agreement.

9. Limitation of Liability

To the fullest extent permitted by law, Circle Supported Homes shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services.

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Circle Supported Homes and protected by copyright laws.

11. Indemnification

You agree to indemnify and hold harmless Circle Supported Homes from any claims arising from your use of our services or violation of these terms.

12. Modifications to Terms

We may modify these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be resolved in the courts of the United Kingdom.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: Info@circlesupportedhomes.co.uk
• Phone: 02039630493
• Address: Suite G04, 1 Quality Court, Chancery Lane, London, WC2A 1HR